Partner Cancellation & Refund Policy

Boca2Boca – Partner Refund Policy

Effective Date: September 16, 2025
Operator: Boca2Boca, operating under the brand Boca2Boca
Email: [email protected]
Website: https://www.boca2boca.com

This Partner Refund Policy applies to paid Boca2Boca Partner subscriptions and other eligible digital Partner services purchased directly through Boca2Boca.

This policy does not apply to tours, event tickets, cigars, tobacco products, transportation, accommodation, physical products, or services sold directly by third-party businesses.

1. Partner Subscription Payments

Boca2Boca Partner subscriptions provide access to digital platform features, account functionality, and software tools.

Depending on the selected plan, these may include:

  • Partner dashboard access;

  • business profile management;

  • event publishing and management;

  • content management tools;

  • lead and inquiry management;

  • review and feedback tools;

  • analytics and reporting;

  • enhanced profile functionality; and

  • other digital features described on the applicable pricing page.

By purchasing a Partner subscription, you agree to the price, billing period, included features, and renewal conditions shown before checkout.

2. General Refund Rule

Unless required by applicable law or expressly stated otherwise, payments for Boca2Boca Partner subscriptions are generally non-refundable once the subscription period has started.

This includes cases where the Partner:

  • does not use the platform;

  • uses the platform only occasionally;

  • does not complete their business profile;

  • does not publish events or other content;

  • does not receive the expected number of leads or inquiries;

  • does not achieve expected sales or business results;

  • decides they no longer need the service; or

  • forgets to cancel before an automatic renewal.

Boca2Boca does not guarantee a specific number of leads, customers, sales, profile views, reservations, event attendees, or other commercial results.

3. Subscription Cancellation

Partners may cancel future renewals at any time using the available subscription management tools or billing portal.

Cancellation prevents future renewal charges.

Unless otherwise stated, cancellation does not immediately terminate the current paid subscription.

The Partner will normally continue to have access to the paid plan until the end of the current billing period.

No partial refund or credit will normally be provided for unused time remaining in the current billing period.

4. Renewal Charges

Recurring Partner subscriptions may automatically renew according to the billing period selected during checkout.

Partners are responsible for cancelling their subscription before the next renewal date if they do not wish to continue.

A renewal charge is not automatically refundable because the Partner forgot to cancel the subscription.

However, Boca2Boca may review a refund request for a recent renewal on a case-by-case basis, particularly where:

  • the request is made shortly after the renewal;

  • the renewed subscription has not been materially used; and

  • there is no evidence of abuse or repeated refund requests.

Approval is not guaranteed unless required by applicable law.

5. Duplicate or Incorrect Charges

If a Partner believes they were:

  • charged more than once for the same subscription;

  • charged an incorrect amount;

  • charged after a valid cancellation; or

  • charged due to a technical billing error,

the Partner should contact Boca2Boca as soon as possible.

Where a billing error is confirmed, Boca2Boca or its payment provider will correct the charge or issue an appropriate refund.

6. Technical Problems

If a Partner cannot access a paid service because of a technical problem caused by Boca2Boca, the Partner should contact support so that Boca2Boca can investigate and attempt to resolve the issue.

A temporary outage, maintenance period, or minor technical problem does not automatically qualify for a refund.

Where a significant technical problem substantially prevents use of the paid service for an unreasonable period and Boca2Boca is unable to provide a reasonable solution, Boca2Boca may, depending on the circumstances:

  • extend the subscription period;

  • provide account credit;

  • provide a partial refund; or

  • provide a full refund.

The appropriate remedy will depend on the nature and duration of the problem.

7. Account Suspension or Termination

Refunds will generally not be provided where a Partner account is suspended or terminated because of:

  • fraud;

  • illegal activity;

  • violation of the Boca2Boca Partner Terms & Conditions;

  • prohibited content;

  • misuse of the platform;

  • misleading business information;

  • intellectual property violations;

  • security abuse; or

  • other serious violations of Boca2Boca policies.

Where Boca2Boca terminates a paid Partner account without fault by the Partner and without providing the remaining paid service, Boca2Boca may issue an appropriate prorated refund or other remedy.

8. Changes to Partner Plans or Features

Boca2Boca may improve, modify, replace, or discontinue individual platform features.

Minor feature changes, design changes, technical improvements, or changes that do not materially reduce the core service do not normally qualify for a refund.

If Boca2Boca materially discontinues a paid service before the end of a Partner's prepaid subscription period and cannot provide a substantially equivalent alternative, Boca2Boca may provide a prorated refund for the unused portion of the affected service.

9. Promotional and Discounted Plans

Subscriptions purchased using a discount, promotional price, coupon, trial offer, or special Partner arrangement are subject to the same general refund rules unless different refund terms were expressly stated before purchase.

The amount of any approved refund will not exceed the amount actually paid by the Partner.

10. Free Trials

Where Boca2Boca offers a free trial, the applicable trial conditions will be shown when the Partner registers.

If payment information is required for a trial that automatically converts into a paid subscription, the Partner must cancel before the end of the trial period to avoid being charged.

Once a paid subscription begins, the standard refund rules in this policy apply.

11. Paddle Payments

Eligible Boca2Boca Partner subscriptions may be processed through Paddle.

Where Paddle acts as Merchant of Record, Paddle may process:

  • subscription payments;

  • taxes;

  • invoices;

  • cancellations; and

  • approved refunds.

Approved refunds will normally be returned through the same payment system and to the original payment method, subject to the payment provider's processing rules.

Certain refund requests may need to be processed or reviewed through Paddle.

12. Refund Processing

If a refund is approved, it will normally be returned to the original payment method used for the purchase.

The time required for the refund to appear may depend on:

  • Paddle;

  • the Partner's bank;

  • card issuer;

  • payment network; or

  • other payment provider.

Boca2Boca does not control processing times after a refund has been issued by the payment provider.

13. Chargebacks and Payment Disputes

Partners are encouraged to contact Boca2Boca before initiating a chargeback or payment dispute so that the issue can be reviewed and, where appropriate, resolved.

Submitting a fraudulent or abusive chargeback may result in suspension or termination of the Partner account.

Nothing in this section limits any legal right to dispute an unauthorized or incorrect transaction.

14. How to Request a Refund

To request a refund or report a billing problem, contact:

Email: [email protected]

Please include, where available:

  • Partner or business name;

  • account email address;

  • invoice or transaction reference;

  • date of the charge;

  • amount charged; and

  • a short explanation of the reason for the request.

Boca2Boca may request additional information where reasonably necessary to verify the transaction.

15. Mandatory Legal Rights

Nothing in this Refund Policy limits any refund, cancellation, withdrawal, or consumer protection right that cannot legally be excluded under applicable law.

Where mandatory law provides a Partner with greater rights than this policy, the mandatory legal rights will apply.

16. Third-Party Products and Services

This Refund Policy applies only to eligible Boca2Boca Partner subscription payments.

It does not govern refunds for products or services sold independently by Partners or other third parties, including:

  • tours;

  • travel services;

  • transportation;

  • accommodation;

  • restaurant services;

  • event tickets;

  • cigars or tobacco products;

  • beverages;

  • physical merchandise; or

  • other third-party services.

Refund requests relating to those purchases must be made directly to the applicable seller or service provider.

17. Changes to This Refund Policy

Boca2Boca may update this Refund Policy from time to time to reflect changes to its services, payment systems, or legal requirements.

The latest version will be published on the Boca2Boca website together with its effective date.

18. Contact

For questions regarding Partner subscription payments, cancellations, or refunds, contact:

Boca2Boca
Operating as Boca2Boca
Santiago de los Caballeros, Dominican Republic
Email: [email protected]
Website: https://www.boca2boca.com