Privacy Policy

Boca2Boca – Privacy Policy

Effective Date: 05.05.2026

1. Data Controller and Scope

Boca2Boca is a platform for discovering and coordinating experiences, cigar factory tours, events, tastings, and related activities. This policy explains how we process the personal information of visitors, customers, organizers, and people who contact us through boca2boca.com. The responsible legal entity and its contact details must be identified in the contact section before this policy is published.

2. Information We Collect

We may collect names, email addresses, phone numbers, country, contact information, messages, requests, preferences, dates, number of participants, and other details needed to arrange bookings and experiences. When payments are made, we may receive transaction status, amount, and reference information; full payment card details are handled by the relevant payment provider. We may also collect technical information such as IP address, browser, device, pages visited, and cookie preferences, depending on consent settings and applicable law.

3. Purposes and Legal Bases

We use information to respond to inquiries, manage requests and bookings, coordinate services with factories, hosts, and organizers, handle payments and customer support, prevent abuse, maintain website security, and comply with legal obligations. Where applicable, legal bases may include performance of a contract or pre-contractual steps, legal obligations, legitimate interests consistent with your rights, and consent for analytics or marketing where required. You may opt out of promotional communications at any time.

4. Data Sharing and Service Providers

We may share only the information necessary with experience providers, factories, event organizers, transportation operators, or other partners involved in a requested booking, as well as hosting, infrastructure, storage, communications, analytics, and payment processing providers. Tools we may use include Google Analytics 4, subject to applicable consent preferences. We do not sell personal information. We may disclose information when required by a valid legal obligation.

5. Cookies and Analytics

We use essential technologies to operate the website and retain technical preferences. Analytics cookies and technologies, including Google Analytics 4 when enabled, are used in accordance with available consent options and applicable law. You can manage cookies through the cookie notice or preference center, where available, and through your browser settings. Rejecting non-essential cookies should not prevent access to basic website functionality.

6. Data Retention and Security

We retain information for as long as necessary to handle requests, provide services, resolve disputes, and meet accounting, tax, and legal requirements. Retention periods depend on the category of information and applicable obligations. We apply reasonable technical and organizational measures to protect information against unauthorized access, alteration, or disclosure; no system can guarantee absolute security.

7. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request access, correction, deletion, objection to or restriction of processing, data portability, and withdrawal of consent where applicable. You may submit a request through the contact channels listed on our website. We may need to verify your identity and retain certain information where legally required.

8. International Data Transfers

Boca2Boca serves users in different countries and may use technology providers or partners located outside your country of residence. Where required, we will implement appropriate mechanisms and safeguards for such transfers in accordance with applicable law.

9. Third-Party Links and Services

The website may contain links to factories, organizers, payment processors, social networks, and other external services. Their privacy practices are governed by their own policies. We recommend reviewing those policies before providing personal information.

10. Minors

Our services are not directed to individuals below the applicable legal age for participating in tobacco-related activities. We do not knowingly collect personal information from minors for these activities. If we discover that we have received such information without valid authorization, we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this policy to reflect changes to our services, providers, or legal requirements. We will publish the current version on this page and indicate the last updated date.

12. Contact

For privacy questions or requests, please use the contact channels published at https://boca2boca.com. Before publishing, add the full legal name of the responsible entity, a privacy contact email address, and a valid contact address.